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Mastering 3D: Expert Tips from Our Head of Customer Success

Looking to elevate your brand's 3D strategy? Then you've found the right place. Join our Head of Customer Success, Mattias Österberg, as he shares 3 best practices to help you get started.

By Johan Bertilsson

1) Define Objectives & 3D Strategy
Begin by outlining clear objectives. Determine what you aim to achieve with your 3D implementation. Whether it’s reducing returns, enhancing customer experience, or boosting sales, setting clear goals is crucial and helps you set expectations.

2) Start Small, Test, and Learn
Begin with a pilot project. Test the waters by implementing a 360 viewer or Virtual Try On for a limited range of shoe models. Gather data, analyze results, and learn from the initial implementation to refine your strategy. When you see your efforts getting traction, scale up.

3) Invest in Quality Content
Focus on creating high-quality 3D content. Ensure your shoe models are accurately represented in 3D, allowing customers to visualize them effectively. Invest in realistic and detailed models to drive engagement and sales. If you can’t do it yourself, which most likely will be the case if you’ve never worked with 3D, find a supplier that can transform your physical shoes into 3D.

“When you select a partner for implementing your 3D strategy, make sure they fulfill your needs short term for the test but also long term in case you decide to scale-up one day. Preferably, one partner should be able to produce, distribute and deliver 3D experiences at scale – all in one.”

Mattias Österberg, Head of Customer Success at Fibbl.

By adhering to these tips, you can lay a strong foundation for integrating 3D into your brand’s e-commerce, whether it’s on Shopify or not, creating a more immersive and engaging shopping experience for your customers. Want to learn more? Check out this page!

Johan Bertilsson
Johan Bertilsson
Co-founder, Fibbl
ABOUT THE AUTHOR

Johan is co-founder of Fibbl, where he leads go-to-market. The team has scanned over 20,000 shoes and bags into interactive 3D, and he works directly with more than 50 footwear and bag brands including GANT, Gola and Samsonite on replacing traditional photography workflows with 3D and AI content production.

Johan Bertilsson
Johan Bertilsson
Co-founder, Fibbl

Articles

Voting before producing: how Joya let 400 retailers rank a collection in 3D
From a content asset to a production decision.
How does Fibbl ARC compare with ALLSIDES, Rigsters and other 3D scanners for footwear? 7 differences in quality and scale
Last updated 18 September 2026. Fibbl ARC is a 3D scanner built for the materials
How footwear brands replace product photography with 3D, step by step
How footwear brands replace product photography with 3D, step by step One physical sample, one
Fibbl ARC: The 3D Scanner Built for Footwear and Bags
Most 3D scanners were designed for something else. Metrology, dentistry, cultural heritage, hobbyist figurines. Point
Is 3D scanning cheaper than product photography for footwear? It depends on how many colourways you run
By Johan Bertilsson, co-founder, Fibbl. Last updated 17 September 2026. Short answer: photography is priced
Rickard lönn lindau - chief growth officer
Johan bertilsson - co founder
Rickard lönn lindau - chief growth officer
Johan bertilsson - co founder
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